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Last Updated: October 6, 2026
At Norelia, we aim to make your shopping experience as simple and reliable as possible. Below you will find all the information regarding the processing, shipping and delivery of your order.
Orders are processed and dispatched within 1–2 business days after your order has been successfully placed.
Please note that weekends and public holidays are not considered business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
We currently ship exclusively to the United Kingdom.
Shipping destination: United Kingdom
Estimated delivery time: 5–8 business days
Shipping cost: FREE
All orders placed through Norelia are eligible for free standard delivery within the United Kingdom.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, public holidays, high-volume periods, customs procedures or other unforeseen circumstances.
Once your order leaves our warehouse, tracking information will be sent to the email address provided during checkout.
Tracking information is generally provided within 24 hours of dispatch.
Please allow some time for the tracking information to become active on the carrier's system after receiving your tracking number.
Customers are responsible for ensuring that the delivery information provided when placing an order is complete and accurate.
If you notice an error in your delivery address, please contact us as soon as possible at contact@norelia-london.com.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Although we do our best to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our reasonable control.
If your order is taking longer than expected, please contact our customer service team and we will be happy to assist you in checking the status of your shipment.
If you would like to return an order or request a refund, please refer to our Return & Refund Policy for information regarding eligibility, return periods and the return process.
If you have any questions regarding your order, shipment or delivery, you can contact our customer service team through our contact page:
https://norelia-london.com/pages/contact
You can also reach us by email or phone number:
Email: contact@norelia-london.com
We aim to respond to customer enquiries within 24–48 hours.
