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Last Updated: October 6, 2026
This website is operated by Norelia, a trading name operated by Allali Ziad – Individual Business. Throughout the website, the terms “we”, “us” and “our” refer to Norelia.
Norelia provides this website, including all information, tools, products and services available through it, to you, the user, subject to your acceptance of the terms, conditions, policies and notices stated here.
By visiting norelia-london.com and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”), including any additional terms and policies referenced herein or made available on our website.
These Terms apply to all users of the website, including browsers, customers, merchants, suppliers and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing any part of the website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the website or use our Services.
Any new features, products or tools added to the store will also be subject to these Terms.
We reserve the right to update, change or replace any part of these Terms by publishing updates on our website. Your continued use of the website following the publication of changes constitutes acceptance of those changes, to the extent permitted by applicable law.
Our online store is hosted on Shopify, which provides us with the e-commerce platform that enables us to sell our products and Services.
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or place of residence, or that you have the necessary consent or authority for any minor dependent using this website.
You may not use our products or Services for any illegal or unauthorised purpose, nor may you violate any applicable laws or regulations when using our Services.
You must not transmit viruses, worms, malicious software or any code of a destructive nature.
A breach of these Terms may result in the suspension or termination of your access to our Services.
We reserve the right to refuse or restrict Service where reasonably necessary, including where we suspect fraud, unlawful activity, abuse of our Services or a violation of these Terms.
You understand that content you submit, excluding payment information, may be transferred across different networks and may be modified to conform to technical requirements of connecting networks or devices.
Payment and card information is handled through secure payment systems and is encrypted during transmission where applicable.
You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any portion of the Service without our express written permission, except where permitted by applicable law.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
We make reasonable efforts to ensure that information provided on our website is accurate and up to date.
However, information provided on this website may occasionally contain inaccuracies, omissions or outdated information.
Certain information may be provided for general informational purposes only and should not necessarily be relied upon as the sole basis for making important decisions.
We reserve the right to modify the contents of this website at any time, subject to our obligations under applicable law.
Prices for our products may change from time to time.
Any price changes will not affect orders that have already been accepted, except where required or permitted by applicable law.
We reserve the right to modify, suspend or discontinue all or part of the website or Service where reasonably necessary.
We will not be liable for temporary modifications, suspensions or discontinuations that are outside our reasonable control, except where liability cannot legally be excluded.
Certain products may be available exclusively online through our website and may be available in limited quantities.
Products may be returned or refunded in accordance with our Refund Policy and your applicable statutory consumer rights.
We make reasonable efforts to display the colours, images, dimensions and other characteristics of our products as accurately as possible. However, the appearance of colours may vary depending on your device, screen settings and display.
Product photographs are intended to represent the products as accurately as reasonably possible.
We reserve the right to limit the quantities of products available for purchase and to discontinue products at any time.
Product descriptions, availability and prices may be updated from time to time.
Nothing in these Terms affects any mandatory legal rights you may have as a consumer.
We reserve the right to refuse, limit or cancel an order where we have a legitimate reason to do so, including suspected fraud, payment issues, incorrect pricing, stock errors or suspected unauthorised resale activity.
If we modify or cancel an order after it has been placed, we will make reasonable efforts to notify you using the email address, billing information or other contact details provided with the order.
If payment has already been taken for an order that we cancel, we will provide an appropriate refund in accordance with applicable law.
You agree to provide current, complete and accurate purchase, billing, delivery and account information.
You are responsible for promptly updating relevant information so that we can complete your transactions and contact you when necessary.
We may provide access to tools, applications or services supplied by third parties.
These third-party services may be subject to their own terms and privacy policies.
We do not control all third-party tools and cannot guarantee their continued availability or operation.
Your use of optional third-party tools is subject to the terms imposed by the relevant third-party provider.
We may introduce new Services, resources or features through the website in the future. Unless otherwise stated, these will also be subject to these Terms.
Our website may contain links to third-party websites or include content, products or Services supplied by third parties.
Third-party websites are independent from Norelia and may have their own terms, privacy policies and practices.
We are not responsible for third-party websites or their content where they are outside our control.
We recommend reviewing the terms and policies of third-party websites before providing personal information or completing a transaction with them.
Any questions or complaints concerning products or Services provided directly by a third party should be addressed to that third party.
If you submit reviews, feedback, suggestions, ideas or other content to us, you grant us permission to use, reproduce, edit and publish that content to the extent necessary for legitimate business purposes and as permitted by applicable law.
We reserve the right to moderate or remove content that is unlawful, abusive, threatening, defamatory, obscene, misleading, infringing or otherwise violates these Terms.
You agree that content you submit will not violate the rights of any third party, including copyright, trademark, privacy or other proprietary rights.
You must not submit malicious software, misleading information or content designed to interfere with the operation of our website.
You remain responsible for the content you submit and its accuracy.
Your submission and our processing of personal information through the Norelia website are governed by our Privacy Policy and applicable data-protection laws.
Our Privacy Policy explains how we collect, use, store and otherwise process personal information and describes the rights that may be available to you.
For privacy-related questions, you can contact us at:
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or product availability.
We reserve the right to correct errors and update inaccurate information.
If an error affects an order you have already placed, we will handle the situation in accordance with applicable consumer law and, where appropriate, contact you before proceeding with the affected order.
Nothing in this section limits your statutory consumer rights.
You must not use our website or its content:
For any unlawful or fraudulent purpose.
To encourage or participate in unlawful activity.
To violate applicable laws or regulations.
To infringe our intellectual property rights or those of another person.
To harass, abuse, threaten, defame or discriminate against another person.
To submit deliberately false or misleading information.
To upload or transmit viruses, malicious code or harmful software.
To unlawfully collect or track another person's personal information.
To spam, phish, scrape or otherwise misuse the website.
To interfere with or circumvent security features of our Service or any related website.
We reserve the right to suspend or terminate access to the Service where these restrictions are violated.
We aim to provide a reliable and secure Service, but we cannot guarantee that access to our website will always be uninterrupted, timely or error-free.
The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict mandatory consumer rights or liability that cannot legally be excluded or restricted.
To the maximum extent permitted by applicable law, Norelia will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract between you and us was formed.
Your statutory rights as a consumer remain unaffected.
To the extent permitted by applicable law, you agree to indemnify Norelia against third-party claims, losses or reasonable costs arising directly from your unlawful use of the website, your material breach of these Terms or your infringement of another person's rights.
This provision does not limit any rights or protections granted to consumers under applicable law.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as severed from these Terms.
The remaining provisions will continue to remain valid and enforceable.
These Terms remain effective while you use our website or Services.
You may stop using our Services at any time.
We may suspend or terminate your access to our Services if we reasonably believe that you have materially violated these Terms, engaged in fraudulent or unlawful activity, or misused our website.
Any rights, obligations or liabilities that by their nature should survive termination will continue to apply following termination.
These Terms, together with the policies and other terms published on our website, constitute the agreement governing your use of our website and Services.
Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
Nothing in these Terms is intended to remove or restrict any mandatory rights available to consumers under applicable law.
Norelia is operated by Allali Ziad – Individual Business, established in France.
These Terms and the contractual relationship between you and Norelia are governed by the laws of France, subject to any mandatory consumer protections that may apply to you in your country of residence.
As Norelia currently markets and sells its products exclusively to customers in the United Kingdom, nothing in these Terms is intended to deprive UK consumers of mandatory rights or protections that apply to them under applicable UK consumer law.
Where applicable, consumers may also have access to alternative dispute resolution or other remedies provided by applicable law.
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, modify or replace parts of these Terms by publishing an updated version on our website.
Where changes materially affect existing contractual rights or where notice is required by law, we will provide appropriate notice.
Your continued use of our website following an update will be subject to the updated Terms, to the extent permitted by applicable law.
Questions regarding these Terms and Conditions should be sent to:
Norelia
Allali Ziad – Individual Business
SIRET Number: 10485440100015
Business Address: 47 rue Vivienne, 75002 Paris, France
Email: contact@norelia-london.com
Website: norelia-london.com
Customer Service Hours:
Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
We aim to respond to customer enquiries within 24–48 hours.
